Frequently Asked Questions
for Consumers

What is PayQwick?
PayQwick is a compliance-based electronic payment hub.
Is there a fee to join PayQwick?
No! There are no fees for a consumer to join PayQwick or to use your PayQwick’s smartphone app. If you use a credit/debit card to load funds into your PayQwick account, there will be a fee.
How can I apply for a PayQwick account?
You can Sign Up online or click the Sign Up button above.
I signed up for a PayQwick account online. How long will it take to activate my account?
If you signed up for a PayQwick card at www.PayQwick.com, your account will be active immediately.
How do I transfer money into my PayQwick account?
First, you need to “link” your bank or credit union account to your PayQwick account. You can only transfer money to your PayQwick account if you have a USA-based bank or credit union account.
How do I “link” my bank or credit union account to my PayQwick account?
Login to your PayQwick account.
Select the “Wallet” drop-down menu on the left side of the “Account Overview” screen.
Hit the “Create new Account” button and fill in the required information. Be sure you have your bank or credit union’s routing number and your account number handy.
Hit the “Submit” button.
In 1-2 days, you will see a small, micro deposit appear in your bank or credit union account. We do this to ensure the routing number and account number you typed-in are correct.
Once you see the micro deposit, login to your PayQwick account and hit the “Verify Now” button on the “Account Overview” screen. Enter the amount of the micro deposit. Your bank or credit union account is now “Verified.” You can now transfer money from your bank or credit union account to your PayQwick account.

Please note that you can only have one (1) bank or credit union account linked to your PayQwick account at a time. If you change bank or credit union accounts, we will need to again “verify” that new account with a micro deposit before you can transfer money from that new account into your PayQwick account.
How do I add money to my PayQwick account?
  • Once your bank or credit union account is “Verified,”
Login to your PayQwick account.
Click the “Deposit to PayQwick” button at the right of the “Account Overview” page.
Click the “Make a Deposit” button and type in the amount of money you want to deposit.
Click the “Submit” button.
Due to the way the U.S. banking system works, it usually takes about two (2) business days for the money to show up in your PayQwick account.
How long does it take to deposit or withdraw money?
Once your bank or credit union account is “Verified,” it generally takes two (2) business days for the money to show up in your PayQwick account. Use PayQwick’s “Auto Reload” feature (explained below) to ensure there is enough money in your PayQwick account whenever you go to your favorite cannabis store. When you withdraw money from your PayQwick account, it also takes approximately two (2) business days for the money to show up in your bank or credit union account.
I made a deposit or withdrawal, but don’t see it in my account. Where is my money?
We use the U.S. banking system’s Automated Clearing House (ACH) transfer system when consumers deposit money into their PayQwick account or withdraw money from their PayQwick account. It usually takes two (2) business days to process payments by ACH transfer.
Is there a fee to transfer money into or out of my PayQwick account?
Transferring money to your PayQwick account from your Verified bank or credit union account is absolutely free! It works just like an electronic check (e-Check). Transferring money from your PayQwick back to your Verified bank or credit union account is free too. In addition, using the PayQwick smartphone App is free.
What shows up on my bank statement when I transfer money to PayQwick or use PayQwick to make a purchase?
When you transfer money to your PayQwick account or use PayQwick to make a purchase, it merely shows up as “PayQwick.”
What shows up on my bank statement when I pay using the PayQwick App?
Because PayQwick is its own, self-contained payment platform, only “PayQwick” shows up on your bank statement.
What shows up on my bank statement when I pay for cannabis using PayQwick and my debit/credit card?
Because PayQwick is its own, self-contained payment platform, only “PayQwick” shows up on your bank statement.
Can I use my significant other’s or a friend’s PayQwick account?
For security purposes, we strongly recommend you not share your PayQwick login information with anyone else.
Is there a limit to how much money I can have in my PayQwick account?
Yes. There is a limit of $1,000.00 that can be in your PayQwick Account at any one time.
What if I signed up with the wrong e-mail address?
Don’t worry! If you signed up with the wrong e-mail address, please call us at (888) PAY-QWICK (888) 729-7942 and we will get it corrected for you.
Can I change my email address after I have signed up?
Yes. Please give us a call, and we will change it for you.
Help! I forgot my password!
If you have forgotten your password, simple Click Here to enter your email address, and we will email you a link to change and save your new password. Or, you can go to our home page at www.payqwick.com. Click on the white Login button in the upper right corner of the PayQwick Home page. Then, click the Forgot password? link. Enter your email address, and we will email you a link to change and save your new password.
Help! I see purchases within my account that I didn't make!
If you believe your account has been used for fraudulent activity contact PayQwick Support immediately at (888) PAY-QWICK (888) 729-7942. We will work with you and determine which steps should be taken to fix the situation.
What if I have a problem or question with a transaction?
We are dedicated to providing the most prompt, effective and responsive customer service in the industry. If you have any problems or questions, you have two options:

A. Call us at (888) PAY-QWICK (888) 729-7942, and we will fix the problem or answer your questions; or

B. Login to your PayQwick account and select the Support tab from the navigation buttons on the left side of the “Account Overview” screen. Then, click the box next to the specific transaction about which you have a question. This will open a Message Box. Type your message and hit the “Send” button. We will respond as soon as we possibly can.
What if I can’t reach anyone to help me?
Customer service is extremely important to us. Leave us a message on our voicemail system. We will always call you back as soon as possible. Guaranteed! If you send us a message from our website, it automatically creates a ticket for you in our Support Tracking System. We will respond within one business day.
How can I check the status of the activity in my PayQwick account?
Login to your PayQwick account. Then, on the “Account Overview” page, click on the “Transactions” button. This will take you to a page that shows all of the transactions involving your PayQwick account, including purchases, deposits and withdrawals.
Is my information secure?
Yes! PayQwick’s secure, encrypted software platform ensures your information is safe and protected at all times.
How do I pay a retailer?
The retailer will simply scan the QR code shown on the PayQwick App into the point of sale payment terminal. That’s it.
Do you sell my personal information?
No! We do not sell or disclose your personal information to third parties for their marketing purposes without your explicit consent. Please review our Privacy Policy for full details and disclosures.
Is PayQwick on social media?
YES!

Please follow us on social media. Send us pictures or videos of you and your friends using PayQwick and we will post them. You can view PayQwick posts, tweets, blogging, pictures and videos at: